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University Competence Centers

SAP University Competence Centers Mission

University Alliances member schools from around the world access the full suite of SAP software through one of five University Competence Centers (UCC's). SAP UCC's are service providers hosting and supporting a wide range of different SAP systems for educational purposes. In addition for the EMEA region, Academic Competence Center's (ACC) provide applications support in the local language.

SAP Competence Centers make available lecture-specific educational offerings - both workshops and software products - that lecturers can tailor to their own teaching and research criterias.

Share your ideas through the UA Reference Desk.

SAP University Competence Centers Concept

Today, many IT or business related job offers demand skills in the area enterprise system like SAP and an understanding of business processes. Therefore more and more universities and schools integrate SAP related courses in their curricula. In this way students get access to real-world applications and development environments as well as get the opportunity to apply theory with help of demonstrations, exercises and case studies. As a result, universities and schools can educate their students on relevant topics and ensure a high employability after graduation. Read more.

SAP University Competence Centers Services

The SAP UA Competence Centers' purpose is to support the enhancement of the student learning experience, to enhance the skills of lecturers and assistants and to support research in the form of master theses, bachelor theses, seminars, and projects using SAP software.

UCC and ACC's provide the following:

Services
• Hotline for assistance with immediate incidents
• Forwarding of incidents to the SAP First Level Customer Support (FLCS) or the SAP remote support

Hardware Operations
• Backup/recovery services to the degree that is common for a university computing center (only UCC)
• Upgrading SAP software if and when necessary and desired (only UCC)

We encourage you to become connected to our UCC and ACC teams. Feel free to ask information questions related to understanding their services through the UA Reference Desk forum.

Advantages for UCC Customers

Customers include all types of universities, vocational schools as well as further education and training colleges that are a member of the University Alliances Program. The SAP UA Competence Centers offer a range of advantages to their customers:

• Customers do not require knowledge and staff for the installation and maintenance of SAP systems; they can focus on their core competencies - research and lecturing.
• SAP UA Competence Centers provide problem support and resolution for members with either only a smattering of SAP knowledge or who have considerable expertise but require advice on a highly specific topic.
• Members are integrated into a wider community of existing academics who use SAP within teaching and research at institutions around the world.

Above that, SAP Competence Centers benefit by enabling an environment for research in the context of enterprise systems and the possibility to enhance SAP competence within an academic environment.