SAP Crystal Solutions Support
SAP Crystal Solutions support offers self-service technical support content for users of Crystal Reports, Crystal Reports Server, Crystal Reports for Visual Studio, Crystal Reports for Eclipse, Dashboard and Presentation Design (Xcelsius) and Interactive Analysis.
Many Ways to Your Solution
Knowledge Base
Find solutions to known issues in our system of knowledge base articles. Browse technical support articles, including supported platform documents.
You may also want to visit the following reference pages:
Forums
Post a question or find an answer in our forums. Our forums are quite active and provide a wealth of information. To post in the forums, please take time to register in the SAP Community Network.
Downloads
Download service packs, hot fixes, samples and merge modules. (Note: 2011 and later downloads are found on a different page than 2010 and earlier downloads)
Explore sample applications, dashboards and reports from our vast repository.
Developer Resources
The extensive set of SAP BusinessObjects SDKs enable you to create, customize, and extend you solution. Consult the SDK Developer Library for the latest documentation and the code samples to see the SDK in action.
Volume Product Support
Learn about technical support for volume products and browse our Frequently Asked Questions regarding support.
Can't find a resolution and need to speak to a support Engineer? Please consider purchasing a Crystal Single Case. Once the case is purchased, activate it to access support.
Customers with active maintenance agreements should use the SAP Support Portal (login required).
Additional SAP Crystal Solutions support resources
Value Added Samples and Demos - Place a demo request if you'd like to see a Crystal Reports or Xcelsius process or topic addressed on this wiki.
Product Guides - Find SAP BusinessObjects Product Guides and Release Notes on the SAP Help Portal. Release Notes for Crystal Reports XI and XI R2 Service Packs can be found under BusinessObjects Enterprise.
Dashboard and Presentation Design ( Xcelsius) Learning Center - Best-practice articles, tutorials and templates for Dashboard and Presentation Design software (formerly known as Xcelsius).
Technical Lifecycle - Learn about the Technical Support Lifecycle policy and end of life dates.
Business Analytics Community - Explore the entire Business Analytics community.
Business Analytics Community BI Newsletter - A compilation of the best business intelligence content from the Business Analytics community.
OEM Product Warning - For review if you’re a customer of an OEM partner.
