Business Value

With Application Lifecycle Management, customers implement high-quality solutions faster and operate them at lower cost

• Accelerated Innovation through value discovery and realization; innovation without upgrade; and near-zero downtime.
• Operation at lower cost through standardized, unified and automated operations; managed complexity; and manage SLAs.
• Superior Quality of SAP solutions, customer enhancements and partner deployments in terms of functionality, performance, availability and security.

Watch the video replay of the SAP TechEd LIVE 2009 interview between Ulrich Scholl, Global Enterprise Solution Marketing Vice President, and Marc Thier, head of ALM Solution Management.

Several organizations have reduced total cost of ownership between 15% to 60%, while maintaining and even improving business agility, innovation, and business continuity - as a result of a holistic ALM based on SAP solutions, services, and support.

Leading enterprises demonstrate how they have successfully taken different measures in responding to individual business drivers. These measures include system landscape consolidation and harmonization; standardization of IT service management; use of SAP enhancement packages; and adoption of service-oriented architecture (SOA).

Read more: How Companies Sustain Business Performance in Volatile Times: Raise IT Productivity with Application Lifecycle Management

Several customers have achieved very individual results and benefits. Here are some examples.

Find out how Surgutneftegas, one of the top three integrated oil companies in Russia, increased operational efficiency by 30% and improved system stability by leveraging SAP MaxAttention services to support Application Lifecycle Management best practices. Surgutneftegas establsihed ALM processes like change and incident management based on ITIL(IT Infrastructure Library) with SAP Solution Manager to manage SAP and non-SAP related IT landscape.

See how this German municipal government reduced the number of failed changes by 70% and cut operations costs by 20% by using SAP Solution Manager to manage the application lifecycle.

Find out how Germany's largest retail bank Deutsche Postbank improved the quality of monitoring and how application lifecycle management provided by SAP Solution Manager helped staff solve problems and made the monitoring of transactional processes a lot more comfortable. The centralized accountability offered through automation also enables better opportunities for capacity management and planning.

See how Australia Post takes advantage of SAP's approach to Application Lifecycle Management and how they use the SAP Solution Manager as their central point of command and control for their implementation projects.

Learn how P&G accelerated speed, reduced cost, and improved quality by using SAP Solution Manager from a build and run perspective.

 With a turnover of €540 million and sales of 429,000 tons of paper, Papierfabrik August Koehler AG is one of the few independent German companies in the paper industry. As a market leader in thermal papers, it runs production 24x7, posing stiff challenges for its IT staff. Find out why it chose SAP® Enterprise Support services and leverage SAP Solution Manager as the single, central, integrated application lifecycle management solution.

 See how Coca-Cola FEMSA efficiently manages the application lifecycle by leveraging SAP Solution Manager, SAP Solution Extensions and SAP MaxAttention support.

In this blog, SAP Mentor Tony de Thomasis of Australia Post describes how Solution Manager RCA Change Reporting saved the day.

Tony goes on to write a series of blogs about ALM functionality:

Part 0 (Prequel)

Part 1 (Maintenance Certificates)

Part 2 (Landscape Reporting)

Part 3 (Earlywatch Alert Reports)

Part 4 (Central System Administration)

Part 5 (IT Performance Reporting)

Part 6 (Check and Apply SAP HotNews)

Part 7 (SAP Central Service Connections)

Part 8 (Wily Introscope)

Part 9 (Maintenance Optimizer)

Part 10 (Top 10 Solution Manager Tips)

E.ON UK can now provide centralized repository for all solution information and documentation, and simplified methods for guiding and checking the documentation processes of third-party users.

India-based Hindustan Unilever managed to achieve 70% speedier transports for non-ABAP software, almost complete elimination of disruptions and mistakes in ABAP and non-ABAP change transports, and total compliance with Sarbanes-Oxley.

Danish-based Arla Foods amba optimized business continuity and performance by proactively monitoring business processes using a single dashboard.

DuPont reduced annual operations costs by over US$ 11 million via central monitoring of systems and business processes.

Learn how Newell Rubbermaid adopted SAP Solution Manager as the central application platform for end-to-end solution operation scenarios.