What Do Business Process Managers Manage?

Paul Harmon (Business Process Trends)    Article     (PDF 399 KB)     24 June 2008
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Overview

There has been a lot of talk about the importance of process management. What exactly do process managers do? What skills do business process managers need, and what results should we expect from a program to improve process management? Find out in this article, reprinted with permission of BPTrends.

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