Retailer in Liberalized Energy Markets - Edition 

Suppliers & Partners

Customers & Channels

Suppliers & Partners	Balance, Forecast and Trade (Balance Responsible)	Energy Sales, Customer Service (Customer Service Responsible)	Preparation of Energy Products and Billing (Balance Supplier)	Execution of Energy Billing & Customer Financials Management (Billing Agent)	Financial Customer Collection Service (Collection Agent)	Customers & Channels
	Energy Capital Management - Retail Energy Data Management - Commodity Energy Portfolio Management Energy Commodity Trading
		Selling of Energy and Services Campaign Management IC Marketing Account and Contact Management Selling of Energy Supply Products Selling of Utility Services
		Customer Service Management Customer Interaction Management Customer Complaints Management IC Management
			Preparation of Energy Supply Products and Services Definition of Energy Supply Products and Preparation of Billing Definition of Utility Services and Preparation of Billing
			Handling of Device and Measurement Data Billing-Relevant Device and Measurement Data Management Disconnection und Reconnection Management
			Grid Usage and Service Provider Agreement - Retail Service Provider Agreements Registration for Grid Usage Grid Usage Invoice Verification and Payment Invoice Verification and Payment of Services
				Customer Financials Management Receivables Management and Payment Handling Reconciliation and Closing Auditing
				Execution of Billing for Energy Products and Services Billing of Energy Products Billing of Utility Services
					Customer Credit Risk-Based Collections Management Credit Risk and Collections Management