Version 1.0 = 1.5.0.1

Download the related Duet Client Tool Documentation (Version 1.0) (PDF 686 KB).

General Description

The Duet Client Support tool allows administrators, Active Global Support (AGS), and consultants to easily and quickly verify installations and troubleshoot problems that occur in clients running Duet solutions. You can use this tool to gather diagnostic information about the Duet landscape, detect problems, and provide solutions to the detected problems. The purpose of this tool is to:

• Reduce troubleshooting time by providing fast access to common operations and features that display technical "hidden" data;

• Provide a platform for pre- and post-installation tests;

• Reduce the need for external tools used to troubleshoot Duet clients.

Features of the tool:

• Landscape diagnostics: Used to validate the connection to the Duet Landscape. With the new version of the tool, one can test the landscape using the command line. Quick access operations have been added.

• Client cache monitoring: The tool provides a way to verify the content and last update timestamp of all client cache data and the ability to purge the cache.

• The new version the tool provides the ability to extend functionality by providing ability to add new developed tests as .dll assemblies.

Prerequisites

• .NET 2.0 installed on the client machine

• Duet 1.0 (SP2 and up) or Duet 1.5.0 Preview have been installed and configured

• Operating System: Microsoft Windows XP Professional Edition, Service Pack 2 (SP 2), or Microsoft Windows XP Professional Tablet PC Edition, Service Pack 2 (SP 2)

• Some of the features (e.g. Cache Viewer) require administrator permissions in order to be able to access the client’s database.