SAP and Customer Relationship Management (CRM)

SAP CRM Upgrade from 4.0 to 7.0: New Wiki and Forum New!

A new wiki focuses on the upgrade from SAP CRM 4.0 to 7.0 - CRM Installation and Upgrade from 4.0 to 7.0. This page will provide "non-official" tips and tricks, documents, presentations, and blogs which focus on the content not the presentation. In addition, the new SAP CRM Upgrade 4.0 to 7.0 forum will be a very valuable source for all upgrade related questions not found in the CRM Installation and Upgrade 4.0 to 7.0 Wiki. You may count on our active participation to answer questions, and make documents readily available in the SAP CRM upgrade 4.0 to 7.0 wiki and forum.

05 Feb 2010

Delivering a Superior Customer Experience with a Perfect Ordering Process (PDF 500 KB) New!

A high-quality product, a brilliant advertising campaign, top-notch customer service - none of this matters much if the customer's experience with your company is negative. Customer satisfaction is increasingly contingent upon the customer experience at each interaction, and a pivotal point is the ordering process. The right order management software can not only eliminate negative experiences, but also enable your organization to successfully use the favorable customer experience as a differentiator in a crowded and competitive marketplace.

05 Feb 2010

Featured Blog
SAP and Web 2.0

Timo Elliott believe SAP is an under-appreciated leader in the Web 2.0 space -- this blog attempts to explain why.

05 Feb 2010
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